Our Process

At Carol Lang Interiors, I believe that great processes deliver great design

In my years in business, I have found that by following this process, I ensure that all of your needs are met, all of your questions are answered, the service and design are exactly what you want, and we stay aligned throughout.

 

At all steps, I value and respect your honest feedback. I may love something, but you will be the one to live with it, so please be honest! I'm here to serve you and want to be sure you’re getting the space of your dreams.

I know this is a lot of information up front, but I appreciate transparency and hope you do too!
 

STEP 1: THE DISCOVERY CALL

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All of our full-service design projects start with a discovery call. In this complimentary 15 minute call, we’ll get to know each other and determine if the relationship is a good fit. We’ll review your specific needs, expectations, timeline, and budget.

 

Don’t worry about barking dogs or noisy kids in the background - that’s life and that’s who I'm designing for, too! If you’d like to move forward, we will set up an in-person or virtual design consultation where we can talk in greater depth about your project and review the space together.

STEP 2: DESIGN CONSULTATION

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During the design consultation, please ask us anything about your spaces; nothing design related is off limits! We encourage any of the key decision makers to participate in this meeting so we can be sure we’re meeting everyone’s needs. Because we consider this a pre-project meeting, there is a fee for the consultation which we will discuss during the discovery call.

After the consultation, we will provide you with an estimate with our full scope of design services so that you are aware of the investment before making that final commitment. We will give you a detailed budget for all furniture and finishes with your proposal. We will also present a project schedule with major milestones, including preliminary milestone dates. Aligning our schedules and setting targets helps keep our project on track, so we do it at the outset to ensure we are aligned in our timeframes and goals.

STEP 3: CONCEPT DESIGN

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In this phase, we’ll roll up our sleeves and get to work! To prepare for the concept design meeting, we will learn as much about the project as possible including taking measurements, reviewing drawings and inspiration images, and documenting existing items that you want to incorporate in your new spaces. Once we’ve done this behind the scenes work, we’ll move into our first design meeting!

At the concept design meeting, we will present you with custom design concepts for all of your spaces and ensure the house flows. Here we'll review layout and you'll sign off on which option you prefer. 

 

The concept design is big picture - color stories, material types, types of furniture, style decisions, adjacencies and more. Once we’re sure we’re in alignment, we will refine the design to prepare for our final design presentation. 

STEP 4: FINAL DESIGN

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At the final design presentation, we get into the details. We will present plans, elevations, renderings and/or design boards that will include images of furniture and finishes. We’ll bring samples of materials when applicable and cuts of fixtures. We hope you’ll love everything we choose, but there are always tweaks! 

Following the final design presentation and any requested revisions, you'll be presented with an itemized proposal including specifications and pricing. This is the final step before our plans are put into action.

STEP 5: PURCHASING & PROJECT MANAGEMENT

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We keep you in the loop, but you never need to stress about the details. We’ll send weekly progress email to keep you apprised of schedule updates, any decisions we need to chat about, and project milestones. We work with the contractor, architect, vendors, and installers to put all the pieces in place and present a clear timeline to you at the outset.

 

We front load the planning and decision making so that this step goes as smoothly as possible. If this last year has taught us anything, it’s that there are sometimes unexpected hiccups, but we will be there every step of the way to communicate with you, solve problems, and ensure the end result aligns with your goals.

STEP 6: FINISHING TOUCHES & INSTALLATION

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We love our trusted installers and white-glove delivery team, and know you will too. Furniture will arrive for install day from our warehouse, so you’ll have the fun of a big reveal. Accessories and final details are selected to complete your space. We'll have our photographer here with us to document your beautiful space once install is complete! After this - it’s all yours for you and your family to enjoy!